Maru Group : Facilitating A Complete End-To-End Insights Environment

Top 10 Online Community Software Solution Companies - 2021

2020 made it clear that a stable internet connection is a fundamental necessity for modern life. After all, the internet has allowed us to fulfil basic need for human connection and a sense of community during different stages of lockdowns and social distancing all over the world. Whether via workplace Slack-channel, social media group, Zoom calls with parents, online forum, or organizational online hub, all the social interactions have suddenly migrated to virtual community spaces.

This year brought in-person meetings and social gatherings like summits and conferences to a total standstill. As a result, virtual engagement got its moment in the sun. It paved the way for a strong surge in virtual engagement, which also found its way to online communities. FeverBee reported that community participation rose by 62 percent. For community managers, this is nothing less than a godsend. It is a big opportunity to fuel self-service and foster lasting relationships with customers. 2021 is going to be the year where online communities rise and make a case for their impact on customer retention and satisfaction.

With the social media industry constantly adapting to enhance the user experience, we’re seeing more features and tools that support quick and easy shopping. Instagram, for instance, allows you to add product tags and enable easy checkout without ever leaving the platform. On Facebook, you can set up a Shop that people can browse and buy right on the platform. This could be the perfect tool for marketers to capitalize on in 2021 and beyond, especially considering the role of social media in purchase decisions.

An exciting future awaits for online communities. They have demonstrated near limitless potential. Some branded communities keep the members coming back for more. How? By giving customers what they need and when they need it. Growth in 2021 will require you to put your customers’ needs first and abandon the reactive approach. AI is the way. How? You might want to tune into this mind-boggling discussion among leading community professionals about the role and impact of AI in online communities.

We present to you, “Top 10 Online Community Software Solution Companes 2021.

Top Online Community Software Solution Companies

Established in 2016, Maru Group helps its clients make informed decisions in real-time by combining proprietorial software, deep industry experience, unique IP in System 1 apps and access to the best minds in research across a number of geographies. The firm’s flexible service model means their clients can choose to self-serve in this platform directly to create, launch and analyze projects; or choose to utilize knowledgeable support from insights experts

www.marugroup.net

Founded in 2002, Verint is an organization that provides solutions for customers and workforce management. Though the company was initially started as a subsidiary by Comverse Technology in 1994 in the name of Comverse Infosys, it put out an IPO and became public after renaming the company as Verint. Today, Verint provides solutions for customer engagement, workforce optimization, and security intelligence, primarily for iconic brands and high-profile organizations, which also welcomes SMEs

www.verint.com

Crowdstack

Crowdstack

Crowdstack is a technology platform. They as a company believe in freedom of speech and independent expression. They do not get involved in the content on your groups (so long as you do not violate their Unacceptable Use Policy). The firm also do not run ads on client’s groups, so there is no conflict of interest. They are not mining client’s data or selling information to third parties like advertisers

Higher Logic

Higher Logic

Higher Logic is an industry leader in cloud-based engagement platforms. The firm’s data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, they help track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected

inSided

inSided

Built specifically for B2B SaaS businesses, inSided is a Customer Success Community Platform that uses the power of community to measurably improve customer engagement. As a result, customer success is transformed to become a direct driver of business growth. Companies enjoy greater-than-average engagement, broader product adoption, higher retention rates, improved upsell, lower support costs and increased ARR, while their customer success and support teams get to focus on higher value initiatives and proactive outreach

Invision Community

Invision Community

Invision Community enables to create online communities their customers and audiences love. Invision Community's built in theme customisation, monetization and social media promotion tools allow client’s to increase brand loyalty, facilitate brand discussion and connect with customers on a platform client’s control. Since 2002, Invision Community has been an innovative leader in the community software market. From message boards to ecommerce software and everything in between

Khoros

Khoros

Khoros is a global leader in digital-first customer engagement software. They build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast and Lithium, is part of Vista Equity Partners with nine offices globally

Mobilize Networks

Mobilize Networks

Founded in 2014, Mobilize has helped thousands of organizations bring people together to learn, grow, connect and make change happen, because they care about what they do. The firm works with purpose-driven, innovative organizations that embrace the power of community to drive change – the secret weapon in transforming industries and causes. They work with some of the most impactful organizations around the world, both nonprofit and for-profit, and help them do the unimaginable through community

Ning

Ning

NING is a platform allowing you to build online presence from the ground up. They have helped thousands of users across the globe to create their own social networks and stay connected with the world. NING has come a long way to offer clients a comprehensive SaaS platform with a wide range of useful features and customization tools. Incepted in 2004 in California, USA, NING has been involved in online community building for over a decade which makes it a go-to expert in the industry

vBulletin

vBulletin

vBulletin™ is the world leader in forum and community publishing software. Customers have created vibrant communities for over 10 years on vBulletin's stable and mature platform. Developed with security, powerful administration features and speed in mind, it serves over 40,000 online communities. They provide world-renowned technical support, with the average support ticket answered within 3 hours, at any time of the day or night, 7 days a week