Dan Bodner, President and CEO
Across a variety of fields, industries, businesses, and target audiences, customer service is the fundamental aspect of every organization. As a result, in today’s ever-changing economy, organizations need to be in-sync with the trends of the ongoing environment and remove the inefficiencies present both inside and outside their management chain. Founded in 2002, Verint is an organization that provides solutions for customers and workforce management. Though the company was initially started as a subsidiary by Comverse Technology in 1994 in the name of Comverse Infosys, it put out an IPO and became public after renaming the company as Verint.
Today, Verint provides solutions for customer engagement, workforce optimization, and security intelligence, primarily for iconic brands and high-profile organizations, which also welcomes SMEs. It blends work, data, and experiences across the enterprise to change problematic or ineffective operational workflows, it also draws latest developments in the field and among target audiences.
Verint's Customer Engagement platform provides solutions blended with Artificial Intelligence (AI) and analytics to explore and supervise every area of management and business, be it employees in the internal chain or customers. It also increases the opportunity for organizations to deliver differentiated experiences with a provided scale. Clients can operate the platform in the Verint Cloud, Verint's Partner Cloud, or the customers' cloud environments with an open, reliable, scalable, and secure architecture. The cloud is also powered by APIs, development tools, and an open framework, available through the company's community Verint Connect by providing native integrations with practical solutions.
The Cloud platform is tethered with Verint's Da Vinci Artificial intelligence and Analytics solutions, including advanced machine learning models, natural language processing, intent models, and engines to provide high-end solutions across a broad set of applications. In addition, as a separate unit, Verint Labs was built to study interactions and test Verint's Da Vinci.
Verint's Cloud platform can use predictive modeling to spot trends and opportunities in customer interactions, utilize machine learning to enhance business processes, understand customer or employees' intentions & sentiments, take action through anomalies and convert unstructured data.
Verint blends work, data, and experiences across the enterprise to change problematic or ineffective operational workflows
Companies like Master Card, New York Life, Guardian, and Commerce Bank have noticed decreased call volumes, staffing requirements, and increased customer satisfaction.
When it comes to Workforce Management, Verint believes in employees' engagement, decreasing staff by retaining the top and necessary talents, planning & forecasting, and practiced scheduling to match workloads. By providing all the aforementioned features in the Verint's Workforce Management suite, Employees can get visibility into what their superiors and other co-employees are doing to improve productivity. Verint Compliance Trigger can alert pop-ups and reminders based on actions, real-time desktop events, unfinished processes, and editing sensitive data. It can also give agent pop-up alerts to maintain regulations. Furthermore, Verint Knowledge Management provides broader knowledge visibility among teams to follow and supervise timely updates in the management by working as a central bulletin for information. Similarly, Verint offers various solutions for speech analytics, unified desktop interface with personalized information and dashboards.
Companies like Google, BMW, IAG, Alorica, U-Haul, Equiniti had a pleasant experience working with Verint for Workforce Management. Rajeev Shrivastava, Co-Lead and General manager for Customer conversation platform, Google, commented, "Verint is enabling Google to better plan and forecast its global workforce to meet its conversation needs, With Verint's Workforce Management in the cloud Google ensures it has the 'right people in the right place, at the right time', Our partnership with Verint has been there for few years and it is good as Verint was keen and willing to bring the solution to Google Cloud."
Verint is also serving Individual customers for self-service and interactive analytics. Many independent researchers and data scientists are being benefitted from these solutions. Verint is also vigilant in the security and privacy of data. Suspicious caller behaviors can be identified and investigated to reduce the risk and fraud factors. Today, the company has over 4,300 dedicated professionals and global partners with more than 9,800 blue-chip customers across 175 countries. Headquartered in Melville- New York, it has more than 40 branch offices worldwide, with $800million of revenue per year.
Verint was recognized with various awards and accolades. In 2020, Verint got 4.6 stars from the Gartner Peer Insights for its Workforce Optimization suite, and It was also garnered in KM World Trend-Setting Products and DMG Consulting LLC for customer satisfaction.